Delta Private Jets
  • - Client Services
  • Erlanger, KY, USA
  • Full Time
  • Medical, Dental, Vision, 401K Match, Flight Benefits

General Summary

Client Services Advisors are the primary day-to-day communication link to DPJ's retail clients. They provide the customer service and logistical oversight associated with all travel for retail clients.

Responsibilities

  • Provide exceptional customer service to all internal and external clients
  • Maintain positive working relationships with colleagues
  • Develop and maintain relationships with all clients, both new and existing
  • Answer incoming calls and emails in an engaging and professional manner
  • Arrange private travel for all retail clients in the DPJ scheduling system
  • Arrange passenger logistics including catering and ground transportation
  • Communicate service disruptions to our clients in a concise, accurate, and empathetic manner
  • Develop and maintain passenger and company profiles for all retail clients
  • Know and explain the terms and conditions of DPJ contracts as necessary
  • Maintain current knowledge of company aircraft fleet and product offerings
  • Maintain current knowledge of aircraft and airport performance capabilities         
  • Continually follow and improve departmental processes and procedures
  • Provide backup coverage for other DPJ Departments as requested by the Director of Client Services or higher authority
  • Perform other duties and/or special projects as assigned by the Manager of Client Services or higher authority
  • Maintain a high level of attention to detail
  • Comply with quality assurance expectations and standards
  • Ability to guide a phone conversation
  • Maintain confidentiality of proprietary information

 Qualifications

  • High School diploma or GED requiredExcellent written and verbal communication skills
  • Critical thinking and problem-solving skills
  • Ability to establish and maintain long-lasting internal and external working relationships
  • Ability to prioritize and efficiently complete tasks in a fast-paced environment
  • Familiarity with, or the ability to become proficient with a booking system
  • Demonstrate a high level of self-motivation and willingness to continually learn
  • Ability to work in a team/office setting
  • Strong computer skills and the ability to toggle between systems
  • Ability to work a flexible schedule, which will include nights, weekends, and holidays
  • Customer service experience

 Desired Qualifications

  • Experience speaking with high net worth individuals or major corporations
  • Bachelor's degree or relevant experience in customer service, aviation, or related field

To ensure a safe environment for all, we require a drug screening, FBI fingerprinting check and a 10-year background check.  

As an equal opportunity employer, Delta Private Jets recognizes that our strength lies in our people. We are committed to diversity. EEO is the Law. 

Accommodation for Applicants With Disabilities: Delta Private Jets, Inc. is an Equal Employment Opportunity / Affirmative Action employer and provides reasonable accommodation in its application process for qualified individuals with disabilities and disabled veterans. If you have difficulty using our online system due to a disability and need an accommodation, you may email us at hr@deltaprivatejets.com or alternatively send a fax to 859-334-6552. In order to quickly respond to your request, please use the words "Accommodation Request" as the subject line of your email or as the title of your fax document. 




This position has been closed and is no longer available.
Delta Private Jets

THIS POSITION HAS BEEN CLOSED! PLEASE CHOOSE ONE OF THE OPTIONS BELOW:

  • Sign Up For Job Alerts

  • Follow Us On Social Media

  • Follow Our Jobs On Facebook Follow Our Jobs On Twitter
.
Delta Private Jets Programs About Fleet Press Request Information